UserSight empowers companies to deliver the best customer experience.

UserSight was developed by Originally US, an award-winning Singapore app development firm trusted by global brands, multinational enterprises, and government-affiliated organizations. It was created to answer the question that every executive, platform owner, and UX designer faces today: “Are users truly satisfied and happy with the digital platforms that have been designed for them?”

“With over 8 years of mobile app and website design/development experience, we have seen many cases where people simply guess whether or not their users are happy. We found out that direct user feedback is one of the most accurate and reliable ways of understanding user satisfaction and experience.

This sparked our desire to develop simple solutions that provide actionable insights on user experience and satisfaction, which can be implemented in hours, not weeks or months. We began by making UserSight extremely easy and non-intrusive in how it measures survey-based metrics, such as CSAT, NPS, CES. Then, we channeled more R&D into AI-powered implied behavior, allowing us to draw conclusions about user experience and navigation across multiple digital platforms.” Calixto Tay, CTO

Due to the acceleration of digital transformation, enterprises need to prioritize the customer experience across a plethora of digital devices. Thanks to UserSight, collecting real-time user feedback is no longer a daunting process.